REFUND AND RETURNS POLICY

Last Updated: October 12, 2025

INTRODUCTION

At KeyMySoft, we are committed to customer satisfaction and providing high-quality digital software licenses. This Refund and Returns Policy explains the circumstances under which refunds may be granted and the process for requesting a refund.

Company Information: Business Name: KeyMySoft Address: 706 Elgin St, Houston, TX 77006, USA Phone: +212 710 119 815 Email: support@keymysoft.com Website: https://keymysoft.com

NATURE OF DIGITAL PRODUCTS

KeyMySoft specializes in the sale of digital software licenses, including:

Microsoft Windows operating systems
Microsoft Office 365 subscriptions
Microsoft Windows Server licenses
Microsoft SQL Server licenses
Other software licenses

Due to the digital nature of our products, which are delivered electronically and can be activated immediately upon receipt, special conditions apply to refunds and returns.

GENERAL REFUND POLICY

3.1 Digital Products Are Non-Returnable

As our products are digital software licenses that are delivered instantly via email or through your account dashboard, they cannot be physically returned. Once a license key has been delivered, it is considered received and accessible.

3.2 All Sales Are Final

In general, all sales of digital software licenses are final. However, we understand that certain circumstances may warrant a refund, as outlined in this policy.

3.3 No Refunds After Activation

Once a license key has been activated or registered with the software manufacturer (Microsoft or other providers), it cannot be refunded under any circumstances. Activation of a license key constitutes acceptance and use of the product.

ELIGIBLE REFUND CIRCUMSTANCES

We will consider refund requests in the following circumstances:

4.1 Invalid or Non-Functional License Key

If the license key provided to you is invalid, does not activate, or is already in use, and we cannot provide a working replacement, you are eligible for a full refund.

4.2 Wrong Product Delivered

If we delivered a product that is materially different from what you ordered (for example, you ordered Windows 11 Pro but received Windows 10 Home), you are eligible for a replacement or full refund.

4.3 Duplicate Charges

If you were charged multiple times for the same order due to a processing error on our part, you are eligible for a refund of the duplicate charge(s).

4.4 Technical Issues on Our End

If there is a verifiable technical issue on our end that prevents the delivery or activation of your purchased license, and we cannot resolve the issue within a reasonable timeframe, you are eligible for a full refund.

4.5 Product Not as Described

If the product you received does not match the description provided on our website in a material way, you may be eligible for a refund, subject to verification.

NON-ELIGIBLE REFUND CIRCUMSTANCES

Refunds will NOT be granted in the following situations:

5.1 Change of Mind

If you change your mind after purchasing a product, you are not eligible for a refund. Please ensure you are ordering the correct product before completing your purchase.

5.2 Buyer’s Error

If you purchased the wrong product due to your own error or misunderstanding, you are not eligible for a refund. We recommend carefully reviewing product descriptions and system requirements before purchasing.

5.3 Already Activated License

If you have already activated or registered the license key with the software manufacturer, no refund will be provided.

5.4 System Incompatibility

If the software is incompatible with your system or does not meet your technical requirements, you are not eligible for a refund. It is your responsibility to verify system requirements before purchase. All system requirements are clearly stated in product descriptions.

5.5 Third-Party Issues

If you experience issues with the software itself (bugs, crashes, functionality problems) after successful activation, these are manufacturer issues and must be addressed with the software manufacturer’s support. We cannot provide refunds for issues with the software functionality itself.

5.6 User Error

If you are unable to activate the license due to incorrect installation procedures, lack of technical knowledge, or other user errors, you are not eligible for a refund. We provide activation support, but we cannot refund products due to user error.

5.7 Violation of License Terms

If your license is deactivated or revoked by the manufacturer due to your violation of their End User License Agreement (EULA) or terms of service, you are not eligible for a refund.

5.8 Delayed Activation

If you do not activate the license immediately upon receipt and later find it invalid, you may not be eligible for a refund if the issue cannot be verified or if too much time has passed.

5.9 Missing System Requirements

If you purchase a product without meeting the minimum system requirements clearly stated on the product page, you are not eligible for a refund.

5.10 Regional Restrictions

If the product cannot be activated in your region due to geographical licensing restrictions, and this information was clearly stated in the product description, you are not eligible for a refund.

REFUND REQUEST PROCESS

If you believe you qualify for a refund under our eligible circumstances, please follow this process:

6.1 Contact Us Promptly

Submit your refund request within 7 days of your purchase date. Requests submitted after 7 days may not be considered.

6.2 Required Information

Your refund request must include:

Your full name
Order number (found in your order confirmation email)
Email address used for the purchase
Date of purchase
Product name and license key (if received)
Detailed explanation of the issue
Evidence of the problem (screenshots, error messages, etc.)
Confirmation that you have NOT activated the license key

6.3 Do Not Activate the License

Do not activate the license key if you intend to request a refund. Once activated, the license cannot be refunded.

6.4 Review Process

Our customer support team will review your request within 3-5 business days. We may contact you to request additional information or clarification.

6.5 Decision Notification

Once our review is complete, we will notify you via email of our decision to approve or deny your refund request, along with an explanation.

6.6 Processing Approved Refunds

If your refund is approved:

The refund will be processed within 5-10 business days
The refund will be issued to the original payment method used for the purchase
You will receive a confirmation email once the refund has been processed
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account

ALTERNATIVES TO REFUNDS

In some cases, we may offer alternatives to a full refund:

7.1 Product Exchange

If you ordered the wrong product, we may offer to exchange it for the correct product at no additional charge, subject to price differences.

7.2 License Key Replacement

If your license key is invalid or non-functional, we will first attempt to provide you with a replacement license key before processing a refund.

7.3 Store Credit

In certain circumstances, we may offer store credit instead of a refund, which can be used toward future purchases on our website.

7.4 Partial Refund

In rare cases where partial use of a product has occurred or where other mitigating factors exist, we may offer a partial refund.

CHARGEBACKS AND PAYMENT DISPUTES

8.1 Contact Us First

If you have an issue with your purchase, please contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. Most issues can be resolved quickly through direct communication.

8.2 Chargeback Policy

Initiating a chargeback or payment dispute without first contacting us may result in:

Immediate termination of your account
Blacklisting from future purchases
Legal action to recover costs associated with fraudulent chargebacks
Reporting to relevant fraud prevention agencies

8.3 Fraudulent Chargebacks

If you initiate a chargeback for a valid transaction where the product was delivered as described, this is considered fraud. We will contest all fraudulent chargebacks and may pursue legal action.

8.4 Valid Disputes

If you have a legitimate reason for a payment dispute (unauthorized charge, duplicate charge, etc.), please contact us immediately so we can resolve the issue without the need for a chargeback.

SUBSCRIPTION PRODUCTS AND RECURRING BILLING

9.1 Office 365 and Subscription Licenses

For subscription-based products such as Office 365:

Refunds are only available if the subscription has not been activated
Once activated, subscriptions are non-refundable for the current billing period
You may cancel at any time to prevent future charges, but no refund will be provided for the current period
Refunds will not be provided for partial months of service

9.2 Auto-Renewal

If you have enabled auto-renewal for a subscription:

You are responsible for managing your subscription settings
We will send reminder emails before auto-renewal occurs
Refunds will not be provided if you forget to cancel before auto-renewal
You can disable auto-renewal at any time through your account settings

9.3 Cancellation Process

To cancel a subscription:

Log into your account at https://keymysoft.com
Navigate to your subscription management page
Select the subscription you wish to cancel
Follow the cancellation prompts
You will receive a confirmation email once cancellation is complete

DEFECTIVE OR DAMAGED PRODUCTS

10.1 Digital Products Cannot Be Damaged

Since our products are digital license keys delivered electronically, they cannot be physically damaged or defective in the traditional sense.

10.2 Technical Issues

If you receive a license key that does not work properly, this is considered a technical issue and is covered under Section 4.1 (Invalid or Non-Functional License Key).

EXCEPTIONS AND SPECIAL CIRCUMSTANCES

11.1 Bulk Purchases

Special refund terms may apply to bulk or volume purchases. Please contact our sales team at support@keymysoft.com for information about bulk purchase refund policies.

11.2 Promotional Sales

Products purchased during promotional sales, special offers, or with discount codes are subject to the same refund policy as regular purchases, unless otherwise stated at the time of purchase.

11.3 Gift Purchases

If you purchased a license as a gift for someone else:

Refund requests must come from the original purchaser, not the recipient
The same refund eligibility criteria apply
The license must not have been activated by the recipient

11.4 Business or Enterprise Licenses

Business or enterprise licenses may have different refund terms. Please refer to your specific agreement or contact our business support team.

CONSUMER RIGHTS

12.1 Legal Rights

Nothing in this Refund and Returns Policy affects your statutory rights under applicable consumer protection laws.

12.2 EU Consumers

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of purchase under the EU Consumer Rights Directive. However, this right is waived if you have activated the license key, as this constitutes full performance of a digital product.

12.3 California Residents

California residents have additional rights under California consumer protection laws. For more information, please contact us at support@keymysoft.com.

12.4 Other Jurisdictions

Consumers in other jurisdictions may have additional rights under local laws. Please contact us if you have questions about your rights under local consumer protection laws.

REFUND PROCESSING TIMES

13.1 Review Time

We will review refund requests within 3-5 business days of receipt.

13.2 Processing Time

Once approved, refunds will be processed within 5-10 business days.

13.3 Bank Processing Time

After we process your refund, your bank or payment provider may take an additional 5-10 business days to credit your account. We have no control over this timeframe.

13.4 Total Time

In total, you can expect to receive your refund within 10-20 business days from the date your refund request is approved.

REFUND METHODS

14.1 Original Payment Method

Refunds will be issued to the original payment method used for the purchase.

14.2 Credit/Debit Cards

If you paid by credit or debit card, the refund will be credited to the same card.

14.3 PayPal

If you paid via PayPal, the refund will be returned to your PayPal account.

14.4 Alternative Methods

In rare circumstances where a refund to the original payment method is not possible, we may offer alternative refund methods such as bank transfer or store credit.

PARTIAL REFUNDS

Partial refunds may be granted in the following circumstances:

Volume purchases where only some licenses are defective
Bundle purchases where only one component is problematic
Other situations at our sole discretion

RESTOCKING FEES

We do not charge restocking fees for digital products, as there is no physical inventory to restock.

TAX REFUNDS

If applicable taxes were charged on your original purchase, these will be refunded along with the product price.

REPEATED REFUND REQUESTS

18.1 Pattern of Abuse

If we detect a pattern of repeated refund requests or suspected abuse of our refund policy, we reserve the right to:

Deny future refund requests
Suspend or terminate your account
Refuse future orders
Take legal action if fraud is suspected

18.2 Fair Use

Our refund policy is designed to protect legitimate customers. We expect customers to use this policy fairly and in good faith.

PRODUCT SUPPORT VS. REFUNDS

19.1 Activation Support

If you are having trouble activating your license, please contact our support team before requesting a refund. Many activation issues can be resolved quickly with proper guidance.

19.2 Software Support

For issues with the software itself (functionality, bugs, performance), please contact the software manufacturer’s support (e.g., Microsoft Support). These are not grounds for a refund from KeyMySoft.

19.3 Installation Assistance

We provide basic guidance for license activation but do not provide full technical support for software installation. If you need installation assistance, please consult the manufacturer’s documentation or support services.

CONTACT INFORMATION FOR REFUND REQUESTS

To request a refund or if you have questions about our refund policy, please contact us:

Email: support@keymysoft.com Phone: +212 710 119 815 Mailing Address: KeyMySoft, 706 Elgin St, Houston, TX 77006, USA

Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (Central Time) Saturday – Sunday: Closed

When contacting us, please include your order number and a detailed description of your issue for faster processing.

POLICY MODIFICATIONS

KeyMySoft reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services after changes are posted constitutes acceptance of the modified policy.

The date of the last update is indicated at the top of this policy.

GOVERNING LAW

This Refund and Returns Policy is governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

ACKNOWLEDGMENT

By making a purchase on the KeyMySoft website, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.

For more information about our terms of service, please visit:

Terms and Conditions: https://keymysoft.com/terms-and-conditions
Privacy Policy: https://keymysoft.com/privacy-policy
Legal Notice: https://keymysoft.com/legal-notice